FAQ
FAQ
Find answers to commonly asked questions about our services.
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out may be available upon request and subject to availability.
Yes, we provide complimentary high-speed Wi-Fi throughout the hotel for all guests.
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, cash payments, and mobile payment methods including Apple Pay and Google Pay.
Yes, you can cancel or modify your reservation through our website or mobile app. Cancellation policies vary by rate and may include fees. Please check your booking confirmation for specific terms.
Yes, we offer both valet and self-parking options. Valet parking is available 24/7 and self-parking is complimentary for hotel guests.
Our hotels feature fitness centers, swimming pools, business centers, restaurants, room service, concierge services, and meeting facilities. Specific amenities may vary by location.
Pet policies vary by hotel location. Some of our properties are pet-friendly with additional fees. Please contact the hotel directly or check during booking for pet policy details.
Join our loyalty program to earn points on every stay, dining, and eligible purchases. Points can be redeemed for free nights, room upgrades, and exclusive experiences. Sign up through our app or website.
Breakfast inclusion depends on the rate plan you select during booking. Some rates include complimentary breakfast, while others offer it as an add-on. Check your booking details for confirmation.
We prioritize guest safety with 24/7 security, key card access, CCTV monitoring, fire safety systems, and enhanced cleaning protocols. Our staff is trained in emergency procedures.
You can reach our customer service 24/7 through our mobile app, website live chat, phone hotline, or email. We also offer WhatsApp support for quick assistance.
Yes, we offer airport shuttle services at select locations. Some hotels provide complimentary shuttles while others offer the service for a fee. Please check with your specific hotel for availability and pricing.
All benefits and rewards are subject to room availability and each hotel’s operating policies.
Complimentary nights and cashback cannot be combined with any other promotions or discounts.
Cashback and rewards are non-transferable and cannot be exchanged for cash.
Boudl Group management reserves the absolute right to modify or terminate the program at any time, with notice to members.
Any attempt to manipulate or misuse the program will result in immediate termination of membership and forfeiture of all accumulated balances and benefits.
This document serves as the official and final reference for the “ Karam Boudl Rewards” program.
Complimentary nights and cashback cannot be combined with any other promotions or discounts.
Cashback and rewards are non-transferable and cannot be exchanged for cash.
Boudl Group management reserves the absolute right to modify or terminate the program at any time, with notice to members.
Any attempt to manipulate or misuse the program will result in immediate termination of membership and forfeiture of all accumulated balances and benefits.
This document serves as the official and final reference for the “ Karam Boudl Rewards” program.
The booking is made exclusively through the official website or app.
The stay is fully paid (no pending balances).
Proper check-in and check-out procedures are completed.
The booking name matches the member’s name.
The stay is fully paid (no pending balances).
Proper check-in and check-out procedures are completed.
The booking name matches the member’s name.
Bookings made through third-party websites (OTAs).
Complimentary or compensatory stays.
Deeply discounted corporate rates.
Stays booked using points or vouchers.
Complimentary or compensatory stays.
Deeply discounted corporate rates.
Stays booked using points or vouchers.
The qualifying nights counter is reset every 12 months from the date of the first stayed night.
Eligibility: One complimentary Standard Room night is granted for every 10 qualifying nights stayed within the same brand only (nights from different brands cannot be combined).
Booking: Complimentary nights must be booked exclusively through the official app or website.
Exclusions: The complimentary night does not include breakfast, taxes, or any additional services.
Validity & Transfer: Valid for 12 months and non-transferable.
No-Show: In case of a no-show, the complimentary night will be permanently forfeited.
Financial Protection: The cost of complimentary nights is recorded under “Loyalty Program Costs” to ensure no impact on hotel operating budgets.
Booking: Complimentary nights must be booked exclusively through the official app or website.
Exclusions: The complimentary night does not include breakfast, taxes, or any additional services.
Validity & Transfer: Valid for 12 months and non-transferable.
No-Show: In case of a no-show, the complimentary night will be permanently forfeited.
Financial Protection: The cost of complimentary nights is recorded under “Loyalty Program Costs” to ensure no impact on hotel operating budgets.
Breakfast Note:
Breakfast is served in the hotel restaurant only and cannot be substituted with room service.
Upgrade Note:
Upgrades do not include royal suites, villas, or ultra-luxury suites, and are not granted during high occupancy periods.
Timing Note (Early Check-in / Late Check-out):
Early check-in and late check-out may not be available during high occupancy or under exceptional operational circumstances.
Breakfast is served in the hotel restaurant only and cannot be substituted with room service.
Upgrade Note:
Upgrades do not include royal suites, villas, or ultra-luxury suites, and are not granted during high occupancy periods.
Timing Note (Early Check-in / Late Check-out):
Early check-in and late check-out may not be available during high occupancy or under exceptional operational circumstances.
Qualifying nights from all Braira, Aber, and Boudl hotels are counted as one cumulative balance.
This allows guests to collect nights by staying at any hotel within the group.
How Guests Can Earn Nights
Guests can:
Stay at Braira and earn qualifying nights.
Stay at Aber and earn qualifying nights.
Stay at Boudl and earn qualifying nights.
In the end, the accumulated balance can be redeemed at any hotel within the same three-brand group without exception.
Example
If a guest stays:
4 nights at Braira
3 nights at Aber
3 nights at Boudl
The total becomes: 10 qualifying nights
These can be redeemed at any hotel within (Braira – Aber – Boudl).
This allows guests to collect nights by staying at any hotel within the group.
How Guests Can Earn Nights
Guests can:
Stay at Braira and earn qualifying nights.
Stay at Aber and earn qualifying nights.
Stay at Boudl and earn qualifying nights.
In the end, the accumulated balance can be redeemed at any hotel within the same three-brand group without exception.
Example
If a guest stays:
4 nights at Braira
3 nights at Aber
3 nights at Boudl
The total becomes: 10 qualifying nights
These can be redeemed at any hotel within (Braira – Aber – Boudl).
Narcissus is treated as an independent luxury brand with a separate redemption system.
This means the following:
Nights earned at Narcissus can only be redeemed at Narcissus hotels.
Narcissus nights cannot be redeemed at Boudl, Braira, or Aber.
Nights earned at Boudl, Braira, or Aber cannot be redeemed at Narcissus.
Example:
If a guest stays 10 nights at Narcissus, they can redeem them only at Narcissus hotels.
This means the following:
Nights earned at Narcissus can only be redeemed at Narcissus hotels.
Narcissus nights cannot be redeemed at Boudl, Braira, or Aber.
Nights earned at Boudl, Braira, or Aber cannot be redeemed at Narcissus.
Example:
If a guest stays 10 nights at Narcissus, they can redeem them only at Narcissus hotels.
