FAQ
Find answers to commonly asked questions about our services.
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out may be available upon request and subject to availability.
Yes, we provide complimentary high-speed Wi-Fi throughout the hotel for all guests.
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, cash payments, and mobile payment methods including Apple Pay and Google Pay.
Yes, you can cancel or modify your reservation through our website or mobile app. Cancellation policies vary by rate and may include fees. Please check your booking confirmation for specific terms.
Yes, we offer both valet and self-parking options. Valet parking is available 24/7 and self-parking is complimentary for hotel guests.
Our hotels feature fitness centers, swimming pools, business centers, restaurants, room service, concierge services, and meeting facilities. Specific amenities may vary by location.
Pet policies vary by hotel location. Some of our properties are pet-friendly with additional fees. Please contact the hotel directly or check during booking for pet policy details.
Join our loyalty program to earn points on every stay, dining, and eligible purchases. Points can be redeemed for free nights, room upgrades, and exclusive experiences. Sign up through our app or website.
Breakfast inclusion depends on the rate plan you select during booking. Some rates include complimentary breakfast, while others offer it as an add-on. Check your booking details for confirmation.
We prioritize guest safety with 24/7 security, key card access, CCTV monitoring, fire safety systems, and enhanced cleaning protocols. Our staff is trained in emergency procedures.
You can reach our customer service 24/7 through our mobile app, website live chat, phone hotline, or email. We also offer WhatsApp support for quick assistance.
Yes, we offer airport shuttle services at select locations. Some hotels provide complimentary shuttles while others offer the service for a fee. Please check with your specific hotel for availability and pricing.
